Privacy Policy
HimaFlow (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our Tibetan handcrafted jewelry (“Products”).
1. Information We Collect
1.1 Information You Provide
- Account & Contact Information: When you create an account, place an order, or contact us, we collect your name, email address, billing and shipping addresses, phone number, and payment details.
- Customer Service & Feedback: If you reach out via email or our online chat, we record your correspondence to help resolve your inquiries and improve our service.
- Promotions & Surveys: When you enter contests or participate in surveys, you may voluntarily provide additional information (e.g., date of birth, preferences).
1.2 Information We Automatically Collect
- Device & Usage Data: We log details about your device (IP address, browser type, operating system), pages viewed, referral URLs, and actions taken on our site.
- Location Data: With your consent, we may approximate your location via IP address or GPS to personalize your experience.
- Cookies & Similar Technologies: We use cookies, web beacons, and other tracking technologies to recognize you on return visits, remember your preferences, and analyze site traffic.
2. How We Use Your Information
We use personal information to:
- Provide & Improve Our Products and Services:
– Process orders, manage your account, and deliver Products.
– Analyze usage patterns to optimize our website, Products, and marketing. - Communicate with You:
– Send order confirmations, shipping updates, and respond to inquiries.
– With your consent, send promotional emails about new Products, special offers, or events. You may opt out at any time by clicking “unsubscribe” or contacting us at [email protected]. - Enhance Security:
– Verify your identity and protect against fraud or unauthorized transactions.
– Monitor for suspicious activity to safeguard our site and your data. - Legal & Compliance:
– Comply with applicable laws, regulations, or legal processes.
– Enforce our Terms of Service and applicable policies.
3. Sharing Your Information
We do not sell your personal data. We may share information with:
- Service Providers: Third parties who help us operate our business (e.g., payment processors, shipping carriers, email service). They receive only the information needed to perform their services and are contractually prohibited from using it for other purposes.
- Affiliates & Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to this Policy.
- Legal Authorities: When required by law or to protect our rights, we may disclose information to comply with legal obligations or defend against claims.
4. Cookies & Tracking Technologies
Cookies are small text files stored on your device. We use them to:
- Remember your login and preferences.
- Track user behavior for analytics.
- Deliver personalized content and advertising.
You can control cookies through your browser settings or opt out of certain tracking via our cookie banner. Disabling cookies may affect site functionality.
5. Your Rights & Choices
Under U.S. laws (including the California Consumer Privacy Act), you may:
- Access & Portability: Request a copy of your personal information.
- Correction & Deletion: Ask us to correct or delete your data, subject to legal exceptions.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Restrict Processing: In some cases, request that we limit how we use your data.
To exercise these rights, email us at [email protected]. We will verify your identity before processing requests and respond within 30 days.
6. Data Security & Retention
We implement reasonable physical, electronic, and managerial safeguards to protect your information. We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.
7. Children’s Privacy
Our site is intended for adults. We do not knowingly collect information from anyone under 16. If you believe we have collected data from a minor, please contact us at [email protected], and we will delete it promptly.
8. Third-Party Links
Our website may include links to third‑party sites. We are not responsible for their privacy practices. We encourage you to review each site’s privacy policy before providing any personal information.
9. Changes to This Policy
We may update this Policy to reflect changes in our practices or legal requirements. We will post the revised date at the top. Continued use of our site after changes indicates your acceptance of the updated Policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
HimaFlow
Email: [email protected]
Thank you for trusting HimaFlow with your information. We are committed to protecting your privacy as you explore our collection of Tibetan handcrafted jewelry.
