FAQs
HimaFlow FAQs
Q: Do your gemstones really come from the Himalayas?
A: Yes! Our gemstones truly originate from the sacred lands of the Himalayas. Every Himaflow gem is carefully selected by local artisans from the pure mines high in the Himalayas. We uphold fair trade practices and work closely with Tibetan cooperatives to ensure each stone is ethically and legally sourced with deep meaning. On our journeys to find these gems, we are often moved by the warmth of the Tibetan people and enchanted by the stories and legends they share about the stones. Every gem carries the mystical energy and blessings of the high plateau, so when you wear it you can feel a sense of peace and strength.
Q: Can I customize energy stone jewelry?
A: Absolutely! At Himaflow, we are happy to help you create a one-of-a-kind energy stone piece. You can choose your favorite type of gemstone, design style, and the material or length of the chain or cord. Our designers will listen to your needs and personal story to offer professional advice, ensuring the final piece not only looks beautiful but also matches your unique energy intentions. Each custom piece is handcrafted by experienced artisans, reflecting your personality and our commitment to quality.
Q: How long will it take to receive my order?
A: We generally ship your order from our Himalayan workshop using international shipping. After it’s shipped, delivery to the U.S., Canada, or Europe typically takes about 10–20 business days. Delivery time may vary by location and shipping method, and we will provide you with a tracking number so you can follow your package every step of the way. Each piece is carefully packaged to ensure it arrives safely and intact. Our customer service team is available to assist you at any time, ensuring a smooth and pleasant delivery experience.
Q: Can I return it if I'm not satisfied?
A: Your satisfaction is our top priority at Himaflow! If you are not happy with your purchase, please contact us within 30 days of receiving your item and we will assist you with a return or exchange. As long as the item and its packaging are kept in original condition (unworn and undamaged), you are eligible for a hassle-free return. Simply send the item back with its original packaging, and once we receive it we will promptly process your refund or replacement. Our customer support team will patiently address any questions you have until you are completely satisfied.
Q: How should I purify or wear energy stones?
A: Think of your energy stone as a friendly companion that occasionally needs some “care” to keep its energy vibrant. You might try placing the stone under moonlight (especially on a full moon) for a night so the gentle moon rays can cleanse and recharge it. Another popular method is to nestle the stone in natural sea salt or a ceramic bowl, allowing the earth’s elements to help absorb any negative energy. When wearing it, we recommend keeping the stone close to your body—like on your wrist or near your chest—so you can better feel its gentle energy. Whether you hold it during meditation or wear it as a piece of jewelry, each touch can become an opportunity to connect with your inner self. Remember to approach it with a positive intention—your belief and attention help to maintain its lasting energy.
Q: Why is it called Himaflow?
Q: Why is it called Himaflow?
A: The name “Himaflow” combines two ideas: “Hima,” referring to the Himalayas, and “Flow,” symbolizing the flow of energy. Our founder was inspired during a journey in the Tibetan plateau, moved by the crystal-clear snowmelt streams and the warm hospitality of the local people. “Hima” represents the pure mountain spirit, while “Flow” suggests the movement of life and energy. Together, the name expresses our vision: to channel the sacred energy of the high mountains to everyone through our jewelry. Every Himaflow piece carries this mountain blessing and our commitment to caring for people, aiming to bring you strength and warmth.
Q: Does the jewelry I buy really help the Tibetan region?
A: Yes, your purchase truly helps Tibetan and other highland communities. Himaflow is committed to a people-centered mission, allocating a portion of our sales to support local education, healthcare, and traditional crafts projects. For example, we collaborate with schools in Tibet to fund students’ tuition and supplies, and provide training and microloans to local artisans so they can preserve their skills and improve their livelihoods. Every piece of jewelry has a traceable impact story: when you wear a Himaflow item, you’re indirectly supporting these communities and their future. We deeply believe that every gift from the plateau should give back to the sacred land and its people.
Q: Does your turquoise have energy effects?
A: Turquoise has long been seen as a symbol of peace and protection in Tibetan culture and many traditions. Its blue-green hue evokes earth and sky, and it has been considered a lucky and protective stone throughout history. From a scientific standpoint, turquoise is a copper phosphate mineral and does not possess literal healing powers, but its gentle color and crystalline structure can provide a sense of calm and stability. When worn, you can view it as a talisman reminding you to stay balanced and serene — studies have shown that contact with natural materials can somewhat ease stress. Our turquoise stones carry the natural energy of the plateau and the care of artisans, providing you with positive energetic support.
